Frequently asked questions

If you’d like to change your contact information, including your billing address and phone number, you can call the Omnicare Billing department at 1-888-565-6708.

To make a one time payment, visit our payment partner’s website. You will need the Payment ID and Validation Code from your bill. From there you can also register for a billing account to view your bills and payment history, set up automatic payments, add another payment account, and manage your delivery preferences.

To manage your billing and payments, please sign in to MyOmniview, or visit the home page. Then click on the Payment Center link or button. If you don't have a billing account, one will be created automatically. Once you're in the Payment Center, you can make a payment, view your bills and payment history, set up automatic payments, add another payment account, and manage your delivery preferences.

To set up auto pay, visit the payment portal by clicking on a Payment Center link or button after signing in to MyOmniview. From there you can also view your bills and payment history, add another payment account, and manage your delivery preferences.

Yes, you can have multiple residents tied to one MyOmniview account. Add a second resident to your account here.

You can deactivate your MyOmniview account by visiting the Deactivate MyOmniview Account page. This will only deactivate your online MyOmniview account. You'll still receive Omnicare services.

No, Omnicare does not currently fill 90-day supplies.

Your deductible and copayments will vary depending on your plan and where you are in your plan benefit (i.e what phase of the benefit you’re in based on your year-to-date drug costs). Under Medicare Part D, there may be an annual deductible, and then copayments or coinsurance for costs above the deductible up to an initial limit. Omnicare is a preferred pharmacy provider in two National Medicare Part D plans that provide coverage in 44 states.*

*The following states are excluded from the preferred pharmacy status: AK, DE, HI, ND, VT, and WY.

• Deductible Phase - Amount you must pay each year for your prescriptions before your drug plan begins to pay its share of your covered drugs. Once you reach your deductible (i.e. your out of pocket costs reach the deductible amount), you’ll move into the next phase.
• Initial Coverage Phase - You’re only responsible for a copayment or coinsurance for each prescription. Once your year-to-date total drug costs (i.e. the amount you and your plan together pay for your drugs) reaches a certain dollar amount (which is $3750 for 2018), you’ll move into the next phase.
• Coverage Gap Phase - You’ll usually be responsible for a higher cost sharing in this phase—also known as the "donut hole." Once your out-of-pocket costs reach a certain dollar amount (which is $5000 for 2018), you’ll move into the final phase.
• Catastrophic Phase - You’ll pay a smaller portion of your prescription drug costs for the rest of the year, namely the greater of 5% of the drug’s price or $3.35 for generics and $8.35 for brands in 2018.

The Medicare Prescription Drug, Improvement and Modernization Act of 2003 (MMA) established the Medicare Part D program, which makes available coverage for outpatient prescription drug coverage to Medicare beneficiaries. Medicare Part D covers many brand-name or generic prescriptions through pharmacies in your area. It provides protection for those who have high drug costs or may have unexpected drug bills in the future. All people with Medicare – no matter how they receive their health care today or whether they have existing drug coverage – are potentially eligible for drug coverage under Medicare Part D.

You can enroll in a Medicare prescription drug plan:

• During the open enrollment period from October 15th–December 7th each year.
• During your initial enrollment period when you become eligible for Medicare at age 65. Your initial enrollment period begins three months before the month you turn 65 and ends three months after the month you turn 65. You are also eligible for Medicare Part D if you have received social security disability for 24 months and are under age 65.
• If you are eligible for Medicare and lose coverage through your current insurance plan. Typically, you have 60 days to enroll in Medicare Part D once you receive notification that your current coverage is being discontinued.
• There may also be other times during the year, known as Special Enrollment Periods, during which you can enroll in Medicare Part D.

In most cases, you have the option to apply online at either the plan’s website or at www.medicare.gov/find-a-plan/.

Omnicare has partnered with eHealth, Inc. to develop the OmniPlanFinder tool that identifies the most cost-effective Medicare prescription drug plan for you based on the drugs you indicate that you are currently taking in order to help simplify the Medicare Part D enrollment process.* You can use the tool to get greater visibility into projected annual prescription drug costs and coverage details. Visit the OmniPlanFinder or call our Resident Care Center at 1-888-402-3192 for more information.

*Note that not all Medicare Part D plans are included within OmniPlanFinder.

Omnicare provides best-in-class pharmacy services to senior living residents. We're dedicated to enabling long-term care teams to provide their residents with the medications they need - safely, effectively and efficiently - 24 hours a day, 7 days a week.

Residents can take advantage of Omnicare’s best-in-class medication management programs. Omnicare Consultant Pharmacists are valued members of each community’s interdisciplinary team, and assist the staff by regularly reviewing medication charts. These evaluations can reveal possibly harmful medication interactions and duplications, in addition to providing an opportunity for pharmacists to recommend alternative medications or formulations that may increase the effectiveness of medication regimens. As a part of CVS Health™, together with CVS® Pharmacy and MinuteClinic® we also provide wellness education clinics and vaccination services to residents.